Google NewsAmazon axed more than 100 customer service managers in CEO Andy Jassy's latest job cuts  Yahoo FinanceAmazon layoffs hit customer service representatives  QuartzThis Floating Hotel Boasts 100% Perfect Guest Reviews  ThrillistJapan's SoftBank will use AI to soften angry customers' voices  Fast CompanyVerizon (VZ) Enhances Customer Service With GenAI Integration  Yahoo FinanceWater authority criticized for alleged disrespect toward customers  Meadville Tribune24 customer experience misconceptions debunked  MarTechHow did customer service get so bad?  Financial TimesParloa, a conversational AI platform for customer service, raises $66M  TechCrunch


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